Support

Give your staff the support they need.

We believe that our support organization is more than a piece of 21st Century Software – it’s part of your business as well. When the need arises, an experienced support technician is available around the clock, seven days a week.

The first level of support is staffed by senior technicians who are capable of resolving most issues themselves. Should additional assistance ever be required, each support technician has immediate access to the product developers. In fact, our support personnel and product development teams are located in the same facility, which shortens the communication channel and reduces the time it takes to resolve an issue.   

Our support organization is always ready to help, not only in times of crisis, but also to aid your planning and preparation. Give us a call before your next disaster recovery test and we’ll be sure to have a support technician standing by to provide any specialized assistance you might need.